Mission Control Portal Infrastructure Maintenance

Timeframe Sunday, 12.11.2023 between 9:00 - 14:15 CET (UTC+1)
 
During the maintenance window, planned work will be performed on the Mission Control Portal and Phone infrastructure.
 
Open Systems Customer Portal
The Open Systems Customer Portal will not be available during this time.
 
Open Systems Mission Control Telephone/email
There will be a brief 1-minute window around 14:00 CET where Mission Control will not be reachable via telephone. Inbound email to Mission Control will not be affected, and will be continuously monitored.
 
Monitoring
Monitoring remains active during the maintenance window, although availability of such information to customers is affected by scheduled downtime for the Customer Portal. Should you experience any issue with your service, please escalate it to Open Systems Mission Control via phone or email.
 
Configuration changes
Implementation of configuration change requests will be postponed until the end of the maintenance window. We appreciate your patience and understanding.
 
Availability of your Mission Control Services
NDR alerts may be delayed during the maintenance window. No other dedicated Mission Control Services will be affected.